Refund policy
At Stoney Ground, every piece of artwork is made to order with great care. We want you to be completely happy with your purchase, so please read our returns policy carefully.
Made to Order
As all of our artwork is made to order and produced specifically for you, we are unable to accept returns or offer refunds simply because you have changed your mind. We encourage you to take your time when choosing your artwork and to contact us if you have any questions before placing your order.
Damaged or Faulty Items
In the unlikely event that your order arrives damaged or faulty, we will do everything we can to put things right. Please contact us within 48 hours of receiving your order and include:
- Your order number
- A description of the damage or fault
- Clear photographs of the damage, including the packaging
Once we have reviewed your claim, we will arrange a replacement or issue a full refund at no cost to you.
Incorrect Items
If you receive an item that is different from what you ordered, please contact us within 48 hours of delivery with your order number and photographs. We will arrange for the correct item to be sent to you as quickly as possible.
Contact Us
If you have any questions about your order or our returns policy, please don't hesitate to get in touch via our Contact page. We're always happy to help.
Just paste that into the Refund Policy field and hit Save. Once that's done, shall I give you the Terms of Service text too?